Refund Policy
Last updated: June 2026
If you're not satisfied with your purchase for any reason, contact us within 30 days and we'll issue a full refund — no questions asked.
1. Our Guarantee
We stand behind the quality of Outbound California guidebook content. If you purchase any product and are not satisfied, email us at dave@outboundcalifornia.com within 30 days of your purchase date and we will issue a full refund.
You do not need to provide a reason, though feedback is always appreciated.
2. How to Request a Refund
Email us at dave@outboundcalifornia.com with:
- The email address used at purchase
- Your order number (found in your Paddle receipt email)
- Optionally: what didn't work for you
We aim to respond within 1–2 business days. Once approved, refunds are processed by Paddle.com and typically appear within 5–10 business days depending on your bank or card issuer.
3. Subscription Cancellations
If you are on a recurring subscription plan, you may cancel at any time. Cancellation stops future billing immediately. You will retain access to your content through the end of your current billing period.
To cancel, email dave@outboundcalifornia.com or manage your subscription through the Paddle billing portal linked in your receipt email.
Refunds on subscription payments are at our discretion beyond the 30-day window, but we will always try to be fair. If you forgot to cancel before a renewal and catch it within a few days, reach out and we'll sort it out.
4. Digital Content Note
Because our products are delivered digitally and are available immediately upon purchase, we ask that you confirm at checkout that you are aware of the 30-day refund window. After 30 days from the order completion date, refunds are not guaranteed but may still be considered at our discretion.
5. Complaints
If you have a complaint about your purchase or experience with Outbound California, please contact us first at dave@outboundcalifornia.com. We aim to resolve all complaints within 5 business days.
If we are unable to resolve your complaint to your satisfaction, you may also contact Paddle directly at paddle.com/help, as they are the Merchant of Record for all purchases and handle customer service and returns on our behalf.
6. Payment Processing
All transactions are processed by Paddle.com. Refunds are issued back to the original payment method. We do not process refunds in cash or by alternative payment methods.
7. Contact
Refund requests and billing questions:
Outbound California
dave@outboundcalifornia.com
For payment disputes, you may also contact Paddle directly at paddle.net.